Training & After-Sales Support
HIFU machine training is purchased-model operational onboarding that covers setup, controls, supplied accessories, routine care, and the support route for product questions. FotroHIFU includes a one-to-one online session with every machine purchase.
Choose the training route that fits your business
Clinics and medspas
Have receiving, setup, cleaning, and operating staff join the session. Cover controls, supplied handpieces and cartridges, startup, shutdown, routine care, and protocol references. The clinic remains responsible for practitioner qualifications, client assessment, local rules, and treatment decisions.
Distributors
Give sales, demonstration, and technical staff the same product information. Decide which manuals they can share, which questions return to FotroHIFU, and how they will document device issues. Distributor courses remain separate from FotroHIFU product training and the OEM/ODM service .
Multi-location operators
Bring the staff responsible for the first rollout and name one central support contact. Give every location the same model-specific manual, operating sequence, care routine, and escalation route. Record separate sessions needed for other branches or new hires in the order or support plan.
One-to-One Training for Your Machine
The live session follows the machine shown in your order. It is not a generic presentation covering every FotroHIFU platform.
Setup and controls
Check the delivered parts, power connections, startup sequence, interface, emergency controls, and normal shutdown. Keep the packing list and exact model details ready during training.
Handpieces and cartridges
Match each supplied handpiece and cartridge to its label and reference document. Learn the correct installation, recognition, handling, cleaning, and storage steps. Check cartridge labels before use.
Workflow and settings
Follow the purchased model’s operating sequence and locate its settings on screen. Use the supplied manual and confirmed configuration when checking parameters or functions. Record the confirmed setup.
Basic treatment references
Review the supplied protocol references, consultation prompts, and workflow notes. These materials support trained practitioners but do not replace client assessment or local clinical standards.
Cleaning and maintenance
Cover surface cleaning, cartridge care, cable checks, safe storage, and listed maintenance. Separate routine user tasks from work that requires FotroHIFU or an approved technician.
Troubleshooting and follow-up
Review the first checks for common faults. Prepare the model, order number, error message, photos, and video before contacting support. Do not disassemble the machine without written authorization.
FotroHIFU customer training video highlights
Watch selected moments from live online customer training alongside the four feedback records used in Fotromed’s original training-support module. Personal details remain blurred in the source images.
From Fotromed customer to an independent UK training provider
A UK customer purchased a Fotromed HIFU machine and introduced it into her own clinic. After building day-to-day experience with the equipment, she developed independent HIFU courses for local practitioners. This local route is separate from the included FotroHIFU online product session.
From Order to Ongoing Support
A useful after-sales plan starts in the order documents, not after a problem appears. Keep the model, training scope, evidence rules, and support contact together from dispatch onward.
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Put the support scope in writing
Confirm the model, configuration, training format, language, attendee plan, manuals, warranty scope, parts route, and support contact in the quotation or order.
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Complete pre-shipment checks
FotroHIFU assembles, tests, and prepares the ordered equipment. Keep the final configuration record, packing information, and any inspection media supplied.
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Receive shipping documents
Shipping depends on the destination and agreed terms. Keep tracking, packing list, invoice, and the support contact available before delivery.
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Inspect the shipment and retain evidence
Record the unopened package and unboxing with clear video and photos. Check the cartons, machine, handpieces, accessories, and screen before discarding packaging. Follow the Warranty Policy if damage is found.
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Schedule training and onboarding
Arrange the live session when the machine, components, and relevant staff are available. Send your model and questions in advance.
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Use remote troubleshooting and parts support
Send the model, order details, message, photos, and video. FotroHIFU can review the issue remotely and explain the next documented step. Parts, freight, and repair terms follow the written warranty and order.
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Complete the warranty handoff
Keep the warranty period, exclusions, remedies, buyer-paid costs, and escalation contact with the machine records. The policy controls formal coverage; this page explains the support route.
Warranty and long-term technical support
These are summary facts from the current policy. The Warranty Policy and final order documents control if a selected model or quotation has different confirmed terms.
Training support is included with your machine
FotroHIFU buyers receive complimentary live online training for the purchased model, with direct questions and continued product support. Use the final column to confirm the practical details in writing before you order.
| Training support | FotroHIFU | Confirm before ordering |
|---|---|---|
| One-to-one online video training | Included with the machine | Date window, platform, time zone, and any extra session |
| Model-specific operating guidance | Covers the purchased model | Exact model, handpieces, cartridges, and supplied configuration |
| Manuals and learning references | Provided for continued review | Document format, working language, and file contact |
| Direct questions during training | Ask the team in the live session | Attendee count, team roles, and priority questions |
| Post-training product guidance | Continue through the support route | Contact channel, response contact, and escalation order |
FAQ
Is one-to-one HIFU machine training included with the machine?
Yes. Every FotroHIFU machine purchase includes one complimentary live one-to-one online product-training session for the exact model ordered. The session covers the machine and lets the buyer’s team ask operating questions directly. It is product training, not a professional treatment certificate.
What does the online training cover?
The live session covers delivered parts, setup, startup and shutdown, controls, handpieces and cartridges, operating workflow, on-screen settings, supplied treatment references, cleaning, routine maintenance, and the first troubleshooting checks. The trainer uses the purchased model and confirmed configuration, not a generic presentation of every FotroHIFU machine.
Can several team members join the live session?
Yes. One-to-one means a live session for one buying company, so staff responsible for operation, cleaning, maintenance, or technical support can join together. Send the participant count and roles before the meeting. Separate sessions for other branches or later hires must be arranged with support and written into the order or support plan.
Does FotroHIFU training qualify someone to perform HIFU treatments?
No. FotroHIFU training explains how to set up, operate, clean, and maintain the purchased machine. It does not grant a clinical licence, treatment qualification, insurance approval, or right to practise. Each buyer and practitioner must meet the rules that apply in their country or region.
What should I do when the machine arrives?
Make one continuous video from the sealed delivery package through full unpacking. Show the shipping label, every side of the carton, the unsealing process, and the machine and accessories. Do not pause or cut the recording. Keep all packaging. Report shipping damage by email within 7 calendar days with the video, order details, and damage description.
How do I request remote troubleshooting?
Send support the exact model, order number, error message or code, and clear photos or video. The team can review the issue by email, WhatsApp, video call, screen sharing, or Zoom. The published response target is 24 to 48 hours. Do not open or repair the machine without written authorization.
How are spare parts and warranty issues handled?
The standard policy provides one year of free warranty for every device. Selected models receive two years only when the order confirms it. Parts required for a covered issue are free during the free warranty period. Shipping is a separate item: whether FotroHIFU covers first-year small-parts freight is confirmed from the order and the verified fault. Other freight, tax, labour, and exclusions follow the Warranty Policy and order.
Is in-person HIFU training available in the UK?
Yes. The UK customer featured on this page provides optional paid in-person HIFU training in the UK. This is separate from the complimentary FotroHIFU online product session. The paid course includes clinic-based learning, manuals, treatment protocols, consultation guidance, student resources, and follow-up support. Booking, location, schedule, and price are arranged for that UK course.